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Private Transfers |
Description & Procedures |
ARRIVAL TRANSFER:
• At the moment that the client leaves the Arrivals door, you should look for the person that is waiting for you at the exit of the door with a board informing the name that you gave on the booking.
• You should deliver on that moment, the document of the booking confirmation (Voucher) of the arrival transfer, in case that you don’t have that document you should present to the drive or the person representing the agency a document that proves the ID (ID Card or the passport) of the person that made the booking and should sign a document proving that you have made the transfer.
• The route that you make is the route between the two places informed on your booking, no alteration or request for tour can be made in the moment of the arrival.
NOTE: The maximum Waiting time of our driver is 01 hour for the flights within the European air space and 01h30m for intercontinental flights after the arrival at the airport of the flight informed in the moment of the booking, in case that the client for some reason is detain in the customs desk or in the lost & Found department he should call us to the emergency phone (Support 24h) that way we can inform the driver about the delay. Please note that in the case that the driver has another service and the delay is substantial or that we are not informed about the delay, the transfer will be declared a “NO-SHOW”.
DEPARTURE TRANSFER:
• On the Departure transfers the client must be ready with all his documentation and luggage on the time and place informed on the booking.
• You should deliver on that moment, the document of the booking confirmation (Voucher) of the departure transfer, in case that you don’t have that document you should present to the driver or the person representing the agency a document that proves the ID (ID Card or the passport) of the person that made the booking and should sign a document proving that you have made the transfer.
• The route that you make is the route between the two places informed on your booking, no alteration or request for tour can be made in the moment of the departure.
• When you are informing the pick-up time for the departure transfer you should pay attention to time between the accommodation and the airport so that you can be at the airport at least 02 hours before the flight for the departure formalities on the European Space and 03 hours for the intercontinental flights.
NOTE: the maximum Waiting time of our driver on the departure transfer is of 30 minutes, and we won’t be responsible for flights lost due to client’s delays. In case of an alteration on the flight schedule we must be informed 24 hours before the departure within the office hours. Please note that if the client doesn’t inform us of any alteration and doesn’t appear at the end of one hour we will declare the Transfer as a “NO-SHOW”.
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